Diagno Energy Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, website, and other platforms. By using our services, you consent to the practices described in this policy.

 

1. Information We Collect 

We collect the following types of personal information:

• Personal Identification Data: Name, email address, phone number, site name, site address, inverter brand, inverter serial number etc., that you provide when signing up or when we onboard your assets in our system. This data is identifiable.
• Device Data: Data from the asset you have enabled access to: inverters, power meters, batteries, etc. Device data is deidentified.

2. How We Use Your Information 

We use the collected information for the following purposes:

• To provide and improve our services, including monitoring solar systems and performance.
• To respond to your inquiries and provide customer support.
• To send you marketing communications, updates, and news about our services (you can opt-out of these communications at any time).
• To comply with legal obligations and regulatory requirements.

3. Data Sharing and Disclosure 

We do not sell or rent your personal data to third parties. However, we may share your information with the following parties:

• Service Providers: We may share your data with third-party vendors or contractors who assist with the operation of our services (e.g., payment processors, cloud storage providers, analytics).
• Legal Compliance: We may disclose your data if required to do so by law or to comply with a legal process, such as a court order or government request.

4. Data Security 

We implement reasonable and appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, alteration, or destruction.

5. Data Retention 

We retain data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to request that we delete your data, please contact us.

6. Your Rights 

You have certain rights regarding your personal data, including the right to:

• Access and update your personal information.
• Request the deletion of your data.
• Withdraw consent where you have previously given it.
• Object to or restrict certain types of data processing.

To exercise these rights, please contact us using the details provided below.

7. Device Data: Enabling & Revoking Access & Retention

• Access to device data is enabled by you.
• That access can be revoked anytime by you. Alternatively, we will cease collecting device data if requested via email.
• We retain historical device data to improve our service delivery.

8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us 

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Diagno Energy Pty Ltd

info@diagno.energy

+61 2 7257 3335